Summary of Responsibilities :
Brew Master / Senior Brew Master is responsible for preparing hot and cold beverages and food products as per the SOP; follow the 4 steps of guest service and maintaining the cleaning & hygiene aspects of the store.
Duties & Responsibilities :
1. Greets every guest with a genuine smile and eye contact.
2. Serves every product with smile and hospitality comment.
3. Thank every guest for his / her visit.
4. Knows the definition and process of brewing a perfect espresso.
5. Is able to froth the milk and make coffee as per the standard.
6. Has the basic knowledge about coffee beans and coffee machine.
7. Knows the descriptions, recipe and serving standards of all hot and cold beverages.
8. Knows the descriptions, basic ingredients and serving standards for all food items from the menu.
9. Knows the six food safety rules and demonstrate them while working.
10. Follows the cleaning and hygiene guidelines.Handles the basic level of product related complaints as per LAST process.
Summary of Responsibilities :
Chief Brew Master is responsible for preparing hot & cold beverages and food products as per SOP; follow the 4 steps of guest service; maintaining the cleaning & hygiene aspect of the store; follows the correct order taking process while taking orders and knows the procedure of punching discounts.
Duties & Responsibilities :
1. Greets every guest with a genuine smile and eye contact.
2. Serves every product with smile and hospitality comment.
3. Thank every guest for his / her visit.
4. Knows the definition and process of brewing a perfect espresso.
5. Is able to froth the milk and make coffee as per the standard.
6. Has the basic knowledge about coffee beans and coffee machine.
7. Knows the descriptions, recipe and serving standards of all hot and cold beverages.
8. Knows the descriptions, basic ingredients and serving standards for all food items from the menu.
9. Knows the six food safety rules and demonstrate them while working.
10. Follows the cleaning and hygiene guidelines.
11. Handles the basic level of product related complaints as per LAST process.
12. Follows the standard process of order taking.
13. Knows and demonstrates the process of punching the discounts in POS.
Knows all the options available in the POS reports and can verify its accuracy.
Summary of Responsibilities :
GEM is responsible for the smooth operation of the stores by focusing on guest service, product consistency, standard order taking process, equipments management, inventory management, handling of guest complaints and serving as a buddy trainer for the growth of his / her team.
Duties & Responsibilities :
1. Greets every guest with a genuine smile and eye contact.
2. Serves every product with smile and hospitality comment.
3. Thank every guest for his / her visit.
4. Knows the definition and process of brewing a perfect espresso.
5. Is able to froth the milk and make coffee as per the standard.
6. Has the basic knowledge about coffee beans and coffee machine.
7. Knows the descriptions, recipe and serving standards of all hot and cold beverages.
8. Knows the description, basic ingredients and serving standards for all food items from the menu.
9. Knows the six food safety rules and demonstrates them while working.
10. Follows the cleaning and hygiene guidelines.
11. Handles the product, service & ambience related complaints as per LAST process.
12. Follows the process of order taking.
13. Knows the process of punching the discounts in POS.
14. Knows all the options available in the POS reports and can verify its accuracy.
15. Knows the process to reconcile the physical stock available in the store and receiving from various channels against the store sales.
16. Understands the consumption tracker and the process of indenting.
17. Knows to identify the reasons and troubleshooting for variances in the store material.
18. Knows and follows the equipment handling guidelines.
19. Follows the basic cleaning and maintenance steps while using the equipments.
20. Expresses the thoughts in a clear and organized way verbally as well as in writing.
21. Ensures that the team focuses on product & guest service consistencies in the store.
22. Serves himself / herself as a Buddy trainer for the development of his / her team.
Summary of Responsibilities :
Lead GEM is responsible for the smooth operation of the stores by focusing on guest service, product consistency, standard order taking process, equipments management, inventory management, handling of guest complaints, serving as a buddy trainer for his / her team and for their growth and P&L of the store.
Duties & Responsibilities :
1. Understands & follows the 4 steps of guest service.
2. Knows the definition and process of brewing a perfect espresso.
3. Is able to froth the milk and make coffee as per the standard.
4. Has the basic knowledge about coffee beans and coffee machine.
5. Knows the descriptions, recipe and serving standards of all hot and cold beverages along with the food products.
6. Knows the six food safety rules and demonstrates them while working.
7. Follows the cleaning and hygiene guidelines.
8. Handles the product, service & ambience related complaints as per LAST process.
9. Follows the standard process of order taking.
10. Knows & demonstrates the process of punching the discounts in POS.
11. Knows all the options available in the POS reports and can verify its accuracy.
12. Knows the process to reconcile the physical stock available in the store and receiving from various channels against the store sales.
13. Understands the consumption tracker and the process of indenting.
14. Knows to identify the reasons and troubleshooting for variances in the store material.
15. Knows and follows the equipment handling guidelines.
16. Follows the basic cleaning and maintenance steps while using the equipments.
17. Expresses his / her thoughts in a clear and organized way verbally as well as in writing.
18. Prepares and analyses the store P&L on a weekly and monthly basis.
19. Ensures that the team focuses on product & guest service consistencies in the store.
20. Serves himself / herself as a Buddy trainer for his / her team development and provides timely performance specific constructive feedback to his team.
21. Motivates his team through instant recognition & rewards.
22. Knows & demonstrate the use of EARS model in solving the problems.Takes initiatives to increase the sales through LSM & other business opportunities.
